Policy

By purchasing from Rainylune, you are agreeing to the following policies:

 

Returns & Exchanges

Returns and exchanges are not permitted. Please choose carefully when selecting sizes!

 

Order Cancellation & Refunds

Non preorder purchases can be canceled and refunded up until they have been shipped. Once they have shipped it is too late. 

 

Preorder Cancellation & Refunds

By purchasing a preorder item, you are agreeing to pay for a product and wait the required time for the product to be made and shipped to you. If you wish to cancel your preorder, you must contact Rainylune within 14 days of purchase to receive a refund. After 14 days of purchase, cancellation and refund requests will no longer be accepted. 

 

Attempting to circumvent refund policies by issuing chargebacks through your bank or payment provider once the designated cancellation window has passed will be ruled in favor of Rainylune, because by making your purchase you have agreed to these terms. 

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