By purchasing from Rainylune, you are agreeing to the following policies:
Returns & Exchanges
Rainylune is a small business, so returns and exchanges can end with us losing more money than we made. We only accept exchanges for clothing if you ordered the incorrect size, and are located in the US. But we would very much appreciate it if you were extra careful when checking the size chart!
Order Cancellation & Refunds
Non preorder purchases can be canceled and refunded up until they have been shipped. Once they have shipped it is too late.
Preorder Cancellation & Refunds
By purchasing a preorder item, you are agreeing to pay for a product and wait the required time for the product to be made and shipped to you. If you wish to cancel your preorder, you must contact Rainylune within 14 days of purchase to receive a refund. After 14 days of purchase, cancellation and refund requests will no longer be accepted.
Attempting to circumvent refund policies by issuing chargebacks through your bank or payment provider once the designated cancellation window has passed will be ruled in favor of Rainylune, because by making your purchase you have agreed to these terms.