please read before you send me emails because i get a lot of them:
- ✨ please read the FAQ before asking me things that aren't about issues with your order ✨
- if you are a patron and have a question about Patreon related things, please include your name and what tier you are in. if it is not urgent, please send me a message via Patreon. i'll get back to you in a few days.
- you can get answers quickly from the #help-desk channel in my discord server! frog cult members are standing by and ready to answer questions!
- if i do not respond in 72 hours, your email may have gotten lost. this sometimes happens if 2 people send a message at the Exact same time. please send me another email (kindly!!)
If you have a question about the Son the Frog Bag Kickstarter:
- please read the Kickstarter campaign carefully, as well as the FAQ section on the campaign!
- every single bag comes with 2 inserts (pink & blue), as well as a free knife keychain. Each person gets 1 free pin.
- **If you would like to change your shipping address, please check your Backerkit confirmation email. If you have lost the email, please go to frogbag.backerkit.com to get a new one.**
Please go to this link for questions about suspicious smells, stains, or wrinkles. If you have a broken clasp, please contact me with the email you used to place your order and I shall send you a replacement strap!
For questions such as: "Will ___ be restocked?" "When will ____ be available?"
Please check the when can i buy it page for answers. Anything not currently listed there means that I do not have any plans for it at this time.
You can also sign up for restock alerts on certain products. If a sold out product does not allow you to sign up for alerts, then it is highly unlikely that it will return.