We now have a chat bot who can answer common questions for you! click the chat icon at the bottom right to speak to FrogBot! For things that the bot cannot answer, please contact our customer support team at firstname.lastname@example.org
please read before you send emails because we get a lot of them:
- ✨ please read the FAQ before asking me things that aren't about issues with your order ✨
- if you are a patron and have a question about Patreon related things, please include your name and what tier you are in in your message.
- you may use this form, or you may contact our customer service team directly at email@example.com
Our customer service team works Monday through Friday. Please allow for extra response time if you have sent a message on a weekend. Please also be aware that we have a small team, and receive many messages, so it may take a few days to get a response. If it is urgent, you may contact via the chatbot or send another email with the subject line marked urgent.
If you have a question about the Son the Frog Bag Kickstarter:
- please read the Kickstarter campaign carefully, as well as the FAQ section on the campaign!
- every single bag comes with 2 inserts (pink & blue), as well as a free knife keychain. Each person gets 1 free pin.
- **If you would like to change your shipping address, please check your Backerkit confirmation email. If you have lost the email, please go to frogbag.backerkit.com to get a new one.**
Please go to this link for questions about suspicious smells, stains, or wrinkles. If you have a broken clasp, please contact me with the email you used to place your order and I shall send you a replacement strap!
For questions such as: "Will ___ be restocked?" "When will ____ be available?"
rejoice, you can sign up for restock email alerts on certain products! If a sold out product does not allow you to sign up for alerts, then it is highly unlikely that it will return.