To parents who are worried about trusting Kickstarter

Hi there, parents! My name is Rachel Reichenbach, and I am the artist who is creating the frog bags that your child might be asking you for. My dad is the exact same way - if I were the one begging him to buy me a bag off Kickstarter, he would also be reluctant to trust it. You may have seen stories about a small minority of people who take the funds from Kickstarter and disappear. I would like to take the chance to introduce myself and reassure you that I am a real person who will follow through with my promises!

First, a little about me:

I am a 22 year old college student, and live with my mom, dad, brother, and my dog McDuff in the Bay Area in California. I started my art business all by myself, and have been running it (with some packing help from my mom!) since 2018. I am very pleased to have turned my passion for silly and cute doodles into my very own business!

You can see a list of reviews for items in my shop here.

And you can also see reviews if you scroll down on my Etsy page. I only switched over to my own website this year, so there are more reviews on Etsy, but they are not recent.

The frog bag is my third Kickstarter! I have a good track record for my Kickstarter campaigns, and many repeat customers who trust me to deliver the items they ordered :)

A photo of me and my dog!


Why I am using Kickstarter instead of selling my bags on my regular store:

The reason I am using Kickstarter to fund my frog bags is because as a college student, all my spare money goes towards paying my tuition. I am using Kickstarter as a way for me to take preorders! That way I'll have the money and be able to afford to produce them. My website does not have the capabilities to take preorders and keep them separate from my regular shop orders, which is why I am using Kickstarter.

Despite the purchases being made through Kickstarter, I will still be the person fulfilling every order. I am the same person as the person who is packing all the orders in my shop, on my Etsy page, and on my Patreon. 

Kickstarter also takes steps to verify my identity - before I launch a campaign, I must provide my social security number, as well as my bank account information. They have verified that I am a real person!

I will also be purchasing package insurance for every bag order. This means that if something happens to the bag during transit, I will be able to apply for a refund for the cost of the item and shipping. I can then either refund the money to you, or send you another bag. Many steps have been taken on my part to ensure that things go as smoothly as possible!


If you are still worried about trusting Kickstarter as a platform, or don't like that they don't accept PayPal:

Once the Kickstarter campaign is over, I will be opening a preorder store using a service called Backerkit. There, you will be able to pay via PayPal. PayPal makes it very easy for you to reverse transactions, so if at any time you feel uncomfortable, you may file to cancel the transaction using PayPal's customer protection program. 

And if you do not trust Kickstarter or Backerkit, I will not be listing any leftover bags on my website until January 2021. It won't be for a while due to the fact that I have finals around the same time as the Christmas shopping rush, and I want to make sure I do well on my exams!


Thank you for taking the time to read this long winded page! I hope this helps to reassure you that I am a real, trustworthy person and business owner. I greatly appreciate the support that allows me to run my business and pay off my education! 

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